Refund policy

We handle your NUKI with care, but if in the unlikely event your NUKI arrives damaged, please let us know so we can help resolve the problem by sending an email to info@nukiworld 

Please do this within 14 days of receiving your package.

Add in the email title: RETURN + #Ordernumber

You need to have the original shipping box, packing slip + photos to back-up your request. Their are no exchanges at this time. Once you’ve sent us an email our customer service will take care of your request and provide any information you might need for return. Products that are used/worn are not eligible for return.

Unfortunately, we cannot bear the cost of shipping returns. We advise all returned products to be sent using a delivery service that guarantees the value of the goods in our original NUKI shipping box.